Privacy Policy

At Lumis Stones, we will continue to do everything in our power to ensure sustainable, comprehensive transport and delivery of our products while doing our part to help slow the spread of the virus.

Should you have any questions regarding your order, please do not hesitate to contact our customer service.

Privacy Policy

This Privacy Policy informs you about the type, scope, and purpose of the processing of personal data (hereinafter referred to as "data") within our online offering and its associated websites, features, and content, as well as external online presences, such as our social media profiles (hereinafter collectively referred to as "online offering").

Types of Data Processed:

  • Inventory data (e.g., names, addresses).

  • Contact data (e.g., email, phone numbers).

  • Content data (e.g., text entries, photographs, videos).

  • Usage data (e.g., websites visited, interest in content, access times).

  • Meta/communication data (e.g., device information, IP addresses).

Categories of Data Subjects

Visitors and users of the online offering (hereinafter we refer to the data subjects collectively as "users").

Purpose of Processing

  • Provision of the online offering, its functions, and content.

  • Responding to contact requests and communication with users.

  • Security measures.

  • Reach measurement/Marketing

Terminology Used

"Personal Data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g., cookie) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

"Processing" means any operation or set of operations which is performed on personal data, whether or not by automated means. The term is broad and covers practically any handling of data.

"Pseudonymization" means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

"Profiling" means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

"Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

"Processor" means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Relevant Legal Bases

In accordance with Art. 13 GDPR, we inform you of the legal bases of our data processing. If the legal basis is not mentioned in the privacy policy, the following applies: The legal basis for obtaining consent is Art. 6(1)(a) and Art. 7 GDPR; the legal basis for processing to fulfill our services and carry out contractual measures as well as responding to inquiries is Art. 6(1)(b) GDPR; the legal basis for processing to fulfill our legal obligations is Art. 6(1)(c) GDPR; and the legal basis for processing to protect our legitimate interests is Art. 6(1)(f) GDPR. In the event that vital interests of the data subject or another natural person make the processing of personal data necessary, Art. 6(1)(d) GDPR serves as the legal basis.

Security Measures In accordance with Art. 32 GDPR, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we take appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

These measures include, in particular, ensuring the confidentiality, integrity, and availability of data by controlling physical access to the data, as well as access, input, transfer, security of availability, and its separation. Furthermore, we have established procedures that ensure the exercise of data subject rights, deletion of data, and response to data threats. In addition, we take the protection of personal data into account as early as the development or selection of hardware, software, and procedures, in accordance with the principle of data protection by design and by default (Art. 25 GDPR).

Cooperation with Processors and Third Parties

If, in the course of our processing, we disclose data to other persons and companies (processors or third parties), transmit it to them, or otherwise grant them access to the data, this is done only on the basis of legal permission (e.g., if a transmission of the data to third parties, such as payment service providers, is required for contract fulfillment pursuant to Art. 6(1)(b) GDPR), if you have consented, if a legal obligation provides for this, or on the basis of our legitimate interests (e.g., when using agents, web hosts, etc.).

If we commission third parties to process data on the basis of a so-called "Data Processing Agreement," this is done on the basis of Art. 28 GDPR.

Transfers to Third Countries

If we process data in a third country (i.e., outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs in the context of using third-party services or disclosure or transmission of data to third parties, this is done only if it occurs to fulfill our (pre)contractual obligations, on the basis of your consent, due to a legal obligation, or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only if the special requirements of Art. 44 ff. GDPR are met. This means, for example, that processing is based on special guarantees, such as the officially recognized determination of a data protection level corresponding to the EU (e.g., for the USA through the "Data Privacy Framework") or compliance with officially recognized special contractual obligations (so-called "Standard Contractual Clauses").

Rights of Data Subjects

You have the right to request confirmation as to whether relevant data is being processed and to receive access to this data, as well as further information and a copy of the data in accordance with Art. 15 GDPR.

In accordance with Art. 16 GDPR, you have the right to request the completion of data concerning you or the correction of incorrect data concerning you.

In accordance with Art. 17 GDPR, you have the right to demand that relevant data be deleted immediately, or alternatively, in accordance with Art. 18 GDPR, to demand a restriction of the processing of the data.

You have the right to request to receive the data concerning you that you have provided to us in accordance with Art. 20 GDPR and to demand its transmission to other controllers.

Furthermore, pursuant to Art. 77 GDPR, you have the right to lodge a complaint with the competent supervisory authority.

Right of Withdrawal

You have the right to withdraw consents granted pursuant to Art. 7(3) GDPR with effect for the future.

Right to Object

You may object to the future processing of data concerning you in accordance with Art. 21 GDPR at any time. The objection may be made in particular against processing for the purposes of direct marketing.

Cookies and Right to Object to Direct Marketing

"Cookies" are small files that are stored on users' computers. Different information can be stored within the cookies. A cookie serves primarily to store information about a user (or the device on which the cookie is stored) during or after their visit to an online offering. Temporary cookies, or "session cookies" or "transient cookies," are cookies that are deleted after a user leaves an online offering and closes their browser. In such a cookie, for example, the contents of a shopping cart in an online shop or a login status can be stored. Cookies are referred to as "permanent" or "persistent" if they remain stored even after the browser is closed. For example, the login status can be stored if users visit after several days. Likewise, the interests of users can be stored in such a cookie, which are used for reach measurement or marketing purposes. "Third-party cookies" are cookies offered by providers other than the controller who operates the online offering (otherwise, if they are only the controller's cookies, they are called "first-party cookies").

We may use temporary and permanent cookies and clarify this within the framework of our privacy policy.

If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offering.

A general objection to the use of cookies for online marketing purposes can be declared for a large number of services, especially in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be achieved by switching them off in the browser settings. Please note that you may then not be able to use all functions of this online offering.

Deletion of Data

The data processed by us will be deleted or restricted in its processing in accordance with applicable data protection laws. Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no legal retention obligations preventing its deletion. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. This means the data is blocked and not processed for other purposes. This applies, for example, to data that must be kept for commercial or tax reasons.

According to legal requirements in the United States, storage of records relevant for taxation, accounting, and commercial purposes generally takes place for up to 7 years (e.g., accounting documents, invoices, bank records, tax returns, and related business papers).

Business-Related Processing

Additionally, we process:

  • Contract data (e.g., subject matter of the contract, term, customer category).

  • Payment data (e.g., bank details, payment history) from our customers, interested parties, and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising, and market research.

Order Processing in the Online Shop and Customer Account

We process our customers' data as part of the ordering processes in our online shop to enable them to select and order the chosen products and services, as well as their payment and delivery or execution.

The processed data includes inventory data, communication data, contract data, and payment data. The individuals affected by the processing include our customers, interested parties, and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online shop, billing, delivery, and customer service. Here, we use session cookies to store the contents of the shopping cart and permanent cookies to store the login status.

The processing is carried out to process orders and fulfill legally required archiving obligations under applicable US laws. The information marked as necessary is required for the establishment and fulfillment of the contract. We disclose data to third parties only in the context of delivery, payment, or within the framework of legal permissions and obligations to legal advisors and authorities. The data is processed in other countries only if this is necessary to fulfill the contract (e.g., at the customer's request upon delivery or payment).

Users can optionally create a user account, in particular to view their orders. During registration, the required mandatory information is communicated to the users. The user accounts are not public and cannot be indexed by search engines. If users have canceled their user account, their data with regard to the user account will be deleted, subject to its retention being necessary for commercial or tax reasons under US law. Information in the customer account remains until its deletion, with subsequent archiving in the event of a legal obligation. It is the users' responsibility to save their data upon termination before the end of the contract.

Within the scope of registration, renewed logins, and the use of our online services, we store the IP address and the time of the respective user action. The storage is based on our legitimate business interests, as well as the users' interest in protection against misuse and other unauthorized use. This data is generally not passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so.

Deletion takes place after the expiration of applicable warranty and comparable obligations. The necessity of keeping the data is checked regularly; in the case of legal archiving obligations, deletion takes place after their expiration (in the US, generally up to 7 years for tax and accounting-related records).

External Payment Providers

We use external payment providers through whose platforms users and we can conduct payment transactions. Examples include (each with a link to their respective US privacy policy): PayPal (https://www.paypal.com/us/legalhub/privacy-full), Klarna (https://www.klarna.com/us/privacy/), Skrill (https://www.skrill.com/en-us/footer/privacy-policy/), Visa (https://usa.visa.com/legal/privacy-policy.html), Mastercard (https://www.mastercard.us/en-us/vision/corp-responsibility/commitment-to-privacy/privacy.html), and American Express (https://www.americanexpress.com/us/privacy-center/).

In the context of fulfilling contracts, we use payment service providers to process your transactions. Furthermore, we use external payment providers based on our legitimate business interests to offer our users effective and secure payment options.

The data processed by the payment providers includes inventory data, such as name and address; bank data, such as account numbers or credit card numbers, passwords, security codes/PINs; as well as contract, total amount, and recipient-related information. This information is required to carry out the transactions. However, the entered data is only processed and stored by the payment providers. This means we do not receive any account or credit card-related information, but only information confirming or rejecting the payment. Under certain circumstances, the payment providers may transmit the data to credit reporting agencies. The purpose of this transmission is for identity and credit checks. For this, we refer you to the terms and conditions and privacy notices of the respective payment providers.

For payment transactions, the terms and conditions and privacy policies of the respective payment providers apply, which can be accessed on their respective websites or transaction applications. We also refer you to these for further information and the assertion of consumer rights, such as access, opt-out, and other privacy rights.

Social Media Presence

We maintain online presences within social networks and platforms to communicate with customers, interested parties, and users active there, and to inform them about our services.

Please note that user data may be processed on servers located outside your state or country of residence. We ensure that our partners comply with applicable US privacy and data protection standards.

Furthermore, user data is generally processed for market research and advertising purposes. For example, user profiles can be created from user behavior and the resulting interests. These profiles can in turn be used to place advertisements inside and outside the platforms that presumably correspond to the users' interests. For these purposes, cookies are usually stored on the users' computers, in which the users' usage behavior and interests are stored. Furthermore, data can also be stored in the user profiles independently of the devices used by the users (especially if the users are members of the respective platforms and are logged in to them).

The processing of users' personal data is based on our legitimate business interests in effectively informing users and communicating with them. If users are asked by the respective providers for their consent to data processing (i.e., declaring their consent, e.g., by checking a box or clicking a button), the legal basis for processing is your consent.

For a detailed description of the respective processing and the opt-out options, we refer to the linked information of the providers below.

Also, in the case of requests for information and the assertion of user rights, we point out that these can be asserted most effectively with the providers. Only the providers have access to the users' data and can take appropriate measures and provide information directly. If you still need help, you can contact us.

  • Wakelet (Wakelet Limited, 76 Quay Street, Manchester, M3 4PR, United Kingdom) - Privacy Policy / Opt-Out: [verdächtiger Link entfernt].

Integration of Third-Party Services and Content

Based on our legitimate business interests (i.e., our interest in the analysis, optimization, and economic operation of our online offering), we use content or service offerings from third-party providers within our online offering to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as "content").

This always assumes that the third-party providers of this content perceive the IP address of the users, since they could not send the content to the users' browser without the IP address. The IP address is therefore required for the presentation of this content. We endeavor to use only such content whose respective providers use the IP address solely for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes. Through the "pixel tags," information such as visitor traffic on the pages of this website can be evaluated. The pseudonymous information may also be stored in cookies on the users' device and may contain, among other things, technical information about the browser and operating system, referring websites, visit time, as well as other information about the use of our online offering, and may also be combined with such information from other sources.

YouTube

We integrate the videos of the "YouTube" platform of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated.

Google ReCaptcha

We integrate the function for the recognition of bots, e.g., for entries in online forms ("ReCaptcha") of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated.

Use of Facebook Social Plugins

Based on our legitimate business interests (i.e., our interest in the analysis, optimization, and economic operation of our online offering), we use Social Plugins ("Plugins") of the social network facebook.com, which is operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA ("Facebook"). This can include, for example, content such as images, videos, or text and buttons with which users can share content from this online offering within Facebook. The list and appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.

When a user accesses a feature of this online offering that contains such a plugin, their device establishes a direct connection to Facebook's servers. The content of the plugin is transmitted by Facebook directly to the user's device and integrated into the online offering. In the process, user profiles can be created from the processed data. We therefore have no influence on the extent of the data that Facebook collects with the help of this plugin and therefore inform users according to our level of knowledge.

By integrating the plugins, Facebook receives the information that a user has accessed the corresponding page of the online offering. If the user is logged into Facebook, Facebook can assign the visit to their Facebook account. If users interact with the plugins, for example by pressing the Like button or leaving a comment, the corresponding information is transmitted directly from your device to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will learn and store their IP address.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the related rights and setting options for protecting the privacy of users, can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/.

If a user is a Facebook member and does not want Facebook to collect data about them via this online offering and link it to their membership data stored on Facebook, they must log out of Facebook and delete their cookies before using our online offering. Further settings and objections to the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US site http://www.aboutads.info/choices/. The settings are platform-independent, i.e., they are applied to all devices, such as desktop computers or mobile devices.

SMS Marketing and Notifications

We value your privacy and the information you provide to us in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Instagram

Within our online offering, functions and content of the Instagram service, offered by Meta Platforms, Inc. (formerly Instagram Inc.), 1601 Willow Road, Menlo Park, CA 94025, USA, may be integrated. This can include, for example, content such as images, videos, or text and buttons with which users can share content from this online offering within Instagram. If users are members of the Instagram platform, Instagram can assign the access to the above-mentioned content and functions to the users' profiles there. Instagram Privacy Policy: http://instagram.com/about/legal/privacy/.