Right of Withdrawal
Returns & Refunds
CONTACT INFORMATION
Lumis Stones
E-Mail:
Business Hours:
Monday to Friday – 9:00 AM to 5:00 PM
Saturday and Sunday – 9:00 AM to 1:00 PM
Important: This is not a return address. Please do not send packages to this address – returns sent to this address will not be processed or refunded.
RETURNS
After receiving the product, the customer has the right to request a return within 30 days from the day of receipt. If 30 days have passed, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please contact us before sending back your shipment. A return can only be processed once you have received the correct return address from us.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible. Any item returned more than 30 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days. The credit will be issued to the account that was originally charged.
Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@lumisstones.com
Sale items (if applicable) Only regular priced items may be refunded; unfortunately, items discounted from the original purchase price cannot be refunded. Sale purchases are non-refundable.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lumisstones.com
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.